Make 70% of Problems Go Away at Zero Cost

High volume builders work really hard to turn over near-perfect homes on completion. This is a fact, and they often invest thousands of dollars and man-hours into systems to try to achieve this worthy goal.

But high volumes create their own challenges, and most homes have a few issues to resolve after the homeowner moves in.

Builders will try to clear off the items remaining as listed on possession or inspection forms, but it often takes months to co-ordinate the process. This time lag sets up frustrations in the homeowner’s mind.

But the builder is dealing with the fifty or so homes currently in construction, and the endless stream of new projects further complicates cleaning up the leftovers.

Whether by design or by default, high volume builders have learned that 60 to 70 percent of the “lists” or complaints will go away in time, simply because homeowners will eventually give up, or better yet, do the repairs themselves.

This odd phenomenon likely perpetuates the cycle, as over-worked service departments just cannot keep up with the stream of needs.

*more on next blog