I received a call today on a service issue. The item was typical, windows gathering condensation on the glass and elsewhere in the cold months of winter. The issue was typical too…..after many calls, letters, and e-mails the client still could not convince either the builder or the warranty provider to do anything.
In fairness to the builder, I have seen several cases where the lifestyle of the family in the home loads up the interior air with many times the normal amount of vapor. I am not sure any current residential system will perform well if abnormal amounts of cooking, washing, and showering load the air with many times the normal water vapor. It has to condense somewhere, and it will always condense on cooler window glass. Always.
The problem with this case is that the homeowner had taken it far enough along the process to get the Warranty Program to act as conciliator. The homeowner paid a few hundred dollars to the Program to access this service, as did the Builder in this case.
The thing is, no-one anywhere in this scenario ever opened up a wall or removed a trim board to verify if the windows were installed and insulated correctly. They all just stood and pointed moisture meters around and made their pronouncements.
That, to me, is neither service nor warranty.
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